MANGO.one is Digital Experience Platform for In- tegrated Resorts, Hotel Chains and Shopping Mall to have effectively direct engagement with their customers, enhancing the customer experience and improving revenue. With API-driven approach, MANGO.one users can maximize their communications channels to pro- vide a 360-degree customer experience through a single, unified platform, including popular social media integration, such as WeChat, WhatsAPP, email, SMS; with Door lock integration for Dy- namic Guest Experience.
Manage members from acquisition, retention to conversion
List dedicated packages for members
Create digital and physical vouchers for campaigns base on member tiers
Redeem vouchers or loyalty points for all campaigns
OTA, TA, direct bookings fully automated into PMS
Easily manage outlets and offers to enable and enhance the F&B booking experience
Integrate with the digital lock to improve guests' check-in experience
Hotel Concierge to manage luggage delivery from guest check-in to check-out and temporary storage
Combining tradition with technology, creating a unique blend of personalized hospitality
The core value of RSM is to fully automated the reservation and customer service operations of a Customer Contact Centre through email and social media integration. With queue and agent skill KPI report capability to increase the overall efficiency of the operations, while maximizing the revenue.
BHS is a comprehensive baggage handling system crafted to reimagine the management of baggage delivery within hotel concierge services. From the moment guests check in until their departure, the BHS guarantees the provision of high-quality baggage management services through seamless integration with Oracle Opera. On top of that, temporary storage capabilities and effective Bellboy KPI management are provided to complement a top-notch baggage service package that would exceed guest expectation. Learn more about the BHS to achieve world-class, modernised hotel concierge operations.
Room 3723-24, Floor 37, R&F Center, No.128, Xingsheng 1st Road, Hengqin New District, Zhuhai, China Postal Code: 519000
Room 1202, 0n Hong Commercial Building, 145 Hennessy Road.Wanchai, Hong Kong